Book Description
A vital reference tool for anyone who represents an organization on the telephone. ... Read more

Customer Reviews (3)

what about
The book is a very quick read.If your looking to just pass the time away I would definetly read this book.If your interested in learning something and taking it to the workplace I would choose another book.When I read a book I like to transfer the learning from the book to the workplace and with this book when I was finished I was unable to transfer my learning.Most of the skills I read about were common sense.I was hoping for something a little more "meaty".

Bottom-line should and should not
I just happened to work for a company one day and noticed this book while sitting at the reception desk.I browsed through the first few pages and before I realized, I was more than 1/2 way through it.'TelephoneSkills...' describes typical senarios that could occur and unfortunately dofrom time to time.It's filled with realistic situations and givespositive, and at times, humorous solutions.I think 'Telephone Skills...'is necessary in any environment- professional/social/and casual.I willrecommend my 3 nieces (14,13 & 7 -ages) read this. Ask any parent withchildren- the phone rings, they run to answer it.I think this book is soinformally written that even a child can read and understand it's meaningof being "good natured" polite even when it's someelse fault.Onthe other hand, it's packed with common sense techniques that make youwonder, why businesses are requesting seminars. Go figure!Now go on- buyit!

Great refresher for "experts"; great teaching for novices
I found this book to be a great refresher tool for the "expert" in any company as well as a great teaching tool for the entry level business person.Easy reading and comprehension.Fifty minutes packedwith power! ... Read more

Book Description
Skill Measure is a highly interactive skills-based evaluation software that helps your students measure their proficiency in Microsoft Word, Excel, Access, and PowerPoint 2000-all in a safe, simulated environment. ... Read more

Book Description
LEGAL OFFICE PROJECTS is designed to utilize a project-based approach to completing legal office activities that involve legal document preparation, layout, formatting, Internet research, and transcribing. The setting for the projects is a law firm where the student serves as a floating legal assistant for a number of diverse individuals practicing various types of law. The projects allow a hands-on approach to legal document preparation. ... Read more

Book Description
This comprehensive guide to success in todayUs electronic office focuses on the changing office, basic office procedures and competencies, working with others, and technologyUs current and future impact on office jobs.Topics include word processing, telecommunications, information processing systems, micrographics, time and work-station management, office safety and security, records management; communication skills, and personal and career development. ... Read more

Customer Reviews (1)

execellent and very useful
Office workers participatein a wide range of activeties related to information processing. These activities can be considered in relation to four major categories of office jobs that are open to beginning workers. ... Read more

Amazon.com
Secretaries and administrative assistants are, undeniably, responsible for making the wheels of commerce and industry spin smoothly. The Professional Secretary's Handbook: Management Skills by John Spencer and Adrian Pruss, is the rare manual that actually understands their role and is focused on ways to help them develop a repertoire of administrative talents necessary to perform these critical functions even more effectively. A companion volume on communication skills, from the same authors, also is available. ... Read more

Book Description
"Educators, academics, or business persons will find this book convenient and irreplaceable--a must to have on hand, whether writing for the first time or after years of experience. Arthur Asa Berger's guidelines and suggestions are suitable for all types of written work. . . . The entire book is a good example of practicing what you preach in that he writes with style, economy, and purpose. Read and apply Berger's writing skill techniques to enhance the effectiveness of your next writing project."--Canadian Home Economics JournalWhen academics speak of their writing, they are almost always referring to their books and articles. Yet, in their scholarly career, more time and effort will be spent on business correspondence--memos, letters, reports, proposals--than the items that appear on a vita. And, in most cases, no training is ever provided about how to effectively produce and present these kinds of documents. Arthur Asa Berger's brief, practical guide does just that, taking the reader through the most common kinds of business correspondence that a university professor is required to produce and offering useful advice to make these communications as effective as possible. He covers important genres such as letters of recommendation, tenure, letters, and grant proposals. In the second half of the book, Berger offers general suggestions on effective writing--brainstorming and collaborating, persuasion, outlining and revising, designing documents, avoiding writer's block, and using computers, among other topics.Just as the quality of your published pieces affects your career, so can the quality of your correspondence help or hinder academic success. Improving Writing Skills demystifies and guides you through this process. ... Read more

Book Description
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment ... Read more

Customer Reviews (1)

Front Office
Pretty much worthless. It is so rudementary that you would learn more actually working in a front desk of a motel for two weeks. ... Read more

Product Description
Do you become frustrated with Microsoft Office and find that there are some things that you want to do, but just can't figure out? This book has the answers for you!Learn skills that will allow you to: 1) use the draw tools effectively; 2)prepare documents properly for publication; 3) use spreadsheets for predicting and problem solving; and, 4) create presentations with quality content as the goal.Thetips and trickssections of each project will teach you more about the using the program and help you integrate the projects into your curriculum. Projects are designed to use over a wide range of grade levels and curricular areas.Become a leader in your building for the use of Office. Get Essential Microsoft Office Skills for Teachers! Grades K-Adult ... Read more

Book Description
Learn to use Microsoft Office 97. This internet-ready suite is designed to help you get organized with professional results. Start creating documents that can be easily integrated with and distributed through a private network or public Int ernet. Become familiar with the various applications in the Office 97 Standard Edition and how they mesh seamlessly together to facilitate your work. ... Read more